FAQ
🌿 What makes The Woodly different from regular products?
Our products are made from natural materials like neem wood and bamboo — the same materials people in India have trusted for centuries. No plastic, no toxins, no chemicals. Just pure, natural tools that actually work better for your hair, skin and body.
🌍 Where are your products made?
Our products are handcrafted in India by skilled artisans who have been working with natural woods for generations. They are shipped directly to you from Toronto, Canada.
🚚 How long does shipping take?
We currently ship across Canada. Orders typically arrive within 5–10 business days. You will receive a tracking number once your order is shipped.
🪵 Is the wood treated with any chemicals?
Never. All our products — whether neem wood or bamboo — are 100% natural, chemical-free and safe for daily use on your skin, teeth and hair.
Never. All our products — whether neem wood or bamboo — are 100% natural, chemical-free and safe for daily use on your skin, teeth and hair.
🦠 Why is neem wood and bamboo better than plastic?
Our products are made from two of nature’s most powerful materials — neem wood and bamboo.
Neem wood is naturally antibacterial, fights bacteria and fungus, is gentle on your scalp and reduces hair breakage. It lasts for years with simple care.
Bamboo is one of the fastest growing plants on earth — making it incredibly sustainable. It’s naturally strong, lightweight, and completely biodegradable.
Both are 100% better than plastic — no static, no chemicals, no damage, no guilt.
Our products are made from two of nature’s most powerful materials — neem wood and bamboo.
Neem wood is naturally antibacterial, fights bacteria and fungus, is gentle on your scalp and reduces hair breakage. It lasts for years with simple care.
Bamboo is one of the fastest growing plants on earth — making it incredibly sustainable. It’s naturally strong, lightweight, and completely biodegradable.
Both are 100% better than plastic — no static, no chemicals, no damage, no guilt.
♻️ Are your products really plastic-free?
100% yes. Every product we sell is completely plastic-free and biodegradable. When your product reaches the end of its life, it goes back to the earth — not a landfill.
🧼 How do I care for my wooden products?
∙ Pat dry after every use
∙ Store in a dry place — avoid leaving in wet areas
∙ Never soak in water for long periods
∙ Once a month, rub a tiny drop of coconut oil on wooden combs to keep them smooth
🎁 Can I buy The Woodly products as a gift?
Absolutely! Our products make beautiful, meaningful gifts. We offer gift cards and gift sets — perfect for birthdays, holidays, or just showing someone you care about them and the planet.
↩️ What is your return policy?
We want you to love your purchase. If you are not happy, please contact us within 14 days of receiving your order and we will make it right.
📩 How do I contact you?
You can reach us through our Contact page or email us directly. We respond within 24 hours.